FREQUENTLY ASKED QUESTIONS

This is the general FAQ. For more details about our products, check out the product-specific FAQ on their individual pages in the shop.

PRODUCTS

What is Boomerang and what products do you offer?

At Boomerang, we're avid ravers committed to enhancing the well-being of our fellow party enthusiasts. Recognizing the toll that raving can take on the body and mind, we've crafted the essential Boomerang Rave Recovery Kit to accelerate your post-party recovery.

Additionally, check out our wellness boosters such as our Magnesium-infused Power Gum. We also provide some party gear allowing you to store and consume safely.

Where can I buy Boomerang products?

In the shop on our website, or as we like to call it the Boomerang Pharmacy. Access the shop in the navigation at the top of each page. We don't have a physical store at this moment, but this might change in the future.

What is inside the Rave Recovery Kit?

The Recovery Kit contains 40 pills, 20 pre-raving (BOOM) pills and 20 post-raving (BOUNCE) pills. Each pill is packed with vital nutrients specifically designed to optimize ravers' recovery. The pills are packaged in blister packs so they can be conserved longer (current batch until 12/2027).

Check out the Science page to read more about the formula.

What makes the Boomerang formula so unique?

There is no other product like ours.
Check out the Science page to read more about the formula.

1. Holistic approach:
The Rave Recovery Kit is a comprehensive 2-in-1 solution, working both proactively and reactively. The pre-rave tablet prepares and supports you during the rave, while the post-rave tablet aids in detoxification, faster recove y, and balance restoration. This dual approach ensures you can pick up right where you left off, making it perfect for all ravers, whether you're indulging in substances or dancing sober.

2. Powerful herbal extracts:
Our formula is a potent blend of vitamins, minerals, and herbal extracts.The BOOM pre-rave tablet features Oxystorm©, a patented red spinach leaf extract rich in nitrates to enhance endurance, reduce fatigue, and protect the heart. Other key ingredients include Green Tea Extract, packed with antioxidants, and Taurine, which boosts physical performance.The BOUNCE post-rave formula includes Senactiv©, a patented blend of Panax Notoginseng and Chestnut Rose extracts that promote recovery by enhancing circulation and reducing oxidative stress. Griffonia extract, a natural source of 5-HTP, restores serotonin levels, improves sleep quality, and elevates mood. Melatonin ensures restful sleep, while NAC, milk thistle extract, and curcumin extract detoxify the liver, cells, and brain.

3. Made by experts:
Developed in collaboration with SGS -a global leader in inspection, verification, testing, and certification- our formula benefits from the expertise of a Doctor Nutritionist with over 20 years of experience in supplement formulation. By studying the physiological state of ravers before and after events and incorporating insights from the rave community, we've tailored a formula that meets the unique needs of all ravers.

Should I take the Rave Recovery Kit before and after a rave?

Take 2x BOOM tablet (white) before the rave and 2x BOUNCE tablet (green) after the rave.
The nutrients are better absorbed if you eat something immediately after taking them.
It does not need to be a full meal, it can be a sandwich, banana or some yoghurt for example.

You can repeat 2x BOUNCE pill the next day(s) until you are fully recovered. Always take the BOUNCE pill before bed as it contains Melatonin, a natural sleeping hormone. The nutrients are better absorbed if you eat something right after taking the tablet.

It is advised to take both the pre- and post pills. You can take just the post- or just the pre but the effects won't be as complete as when you take the 2x2.

How long does it take for the pills to start working?

The body can take up to two hours to absorb all nutritions depending on several factors.
The nutrients are better absorbed if you eat something immediately after taking them.

I did not follow the instructions, what now?

It's totally fine! The Rave Recovery Kit is a supplement, not a medicine.
While it is better to follow the instructions to optimize the performance, taking the post pill before the rave or vice versa is not harming you. Never take a bigger dose than is prescribed.

For who is the Rave Recovery Kit intended?

The Rave Recovery Kit is specifically developed for ravers that dance long (and sweaty) hours on the dancefloor, especially when combined with substance use.

Can I use the Rave Recovery Kit for events other than raves?

While our Rave Recovery Kit is designed to replenish depleted balances after drug use and intense raving, it could be used by anyone to support intense physical activity and recovery. Maybe you are a DJ touring around or a nightlife photographer, why not! We know as a fact that some customers take them as well for sport competitions!

Can the Rave Recovery Kit prevent or cure alcohol hangovers?

Yes, the Rave Recovery Kit can help alleviate the symptoms of alcohol hangovers.

The pre-rave tablets prepare your body for the night ahead, while the post-rave tablets assist in detoxifying your system and promoting faster recovery. Our blend is designed to reduce fatigue, enhance circulation, and support liver detoxification, making your morning after much more manageable.

However, always drink responsibly and stay hydrated for the best results.
Don't expect the typical hangover headaches to magically disappear.

How to store the Rave Recovery Kit?

Store in a dry place, in the original packaging and at a temperature below 25º C. Keep away from light and heat. Keep out of the reach and sight of children.

PAYMENTS

What payment methods do you accept?

Currently we accept the following credit cards: Visa, Mastercard, Amex and Union Pay. We also accept PayPal and Multibanco (wire transfer). Use Shopify Pay, Google Pay or PayPal for express check out.
Ideal and Bancontact work too.

We suggest giving it a try, as Shopify constantly adds new payment methods.
Is your payment method not available? We can always find a solution. Just DM us and we'll help you.

How can I know if my payment was successful?

If your payment was successful you will see 'Order confirmed' appearing on the confirmation screen. You will also automatically receive an order confirmation mail.

Is my payment information secure?

Yes, we are using the standard Shopify checkout flow which has a proven track record of privacy and security.

Can I get an invoice? (personal/business)

Yes, we always add a paper invoice to the parcel. This will include your personal details and VAT number.
Are you a business or have special needs for the invoice? Need a digital version? Just drop us a message with your company details per DM on IG , or per mail to hi@ravewithboomerang.com. We'll take care of it right away.

PRICE & PROMOTIONS

Do you offer bulk or wholesale pricing?

We are always open to listen to your proposal. Contact us per DM on IG , or per mail to hi@ravewithboomerang.com.

Are there any promotions available?

Find the current promotions on the Shop Now page. If the price is barred, it means there's an ongoing promo.

Do you reward repeat customers?

Yes, we believe that real Boomerang OGs deserve discounts. Inside each order you will find a 10% discount code on your next order!

SHIPPING & DELIVERY

How much does shipping cost and how long does it take?

Shipping to Portugal (incl. Azores and Madeiras) is €3.90. Shipping to all other EU countries is €5.90. Shipping is on the house for orders over €40.

How long does shipping take?

Typically it takes us 1 work day to pack and post your order.
On average: for delivery to Portugal add 1-2 work days; to EU add 3-5 work days.

Note that we will do our best to ship your order asap. but the total delivery time will mostly depend on the postal services in Portugal, and in the country of destination.

Do you have an urgent order that needs to be shipped per Express? Just DM us and we'll find a way to make it happen.

Do you offer express shipping options?

No, we decided not to offer it since the fees for express shipping to the EU are crazy high.
We would sell with a loss. Now, don't hesitate to drop us a message and for some special cases we could make exceptions.

How can I track the status of my order?

Tracking of your order happens through the tracking link of the postal service. Once the parcel is shipped, you will receive an update per mail with the tracking link. For EU orders we provide a cross-border tracking link (parcelsapp.com) so that it covers both Portugal the country of destination.

Can I cancel my order after it has been placed?

Sure, just let us know asap. which order you want to cancel per DM or email. If the order is not yet shipped by the time we read your message, we can still cancel it.

What is your return and refund policy?

If you didn't like our product you can request a refund per mail. Please add your feedback along. Read the details here: Shipping and Returns.

What countries do you ship to?

We ship to all EU countries at the moment. Unfortunately UK is not included anymore since Brexit. We are looking to expand this list as soon as possible. Feel free to drop us a DM if you want us to make an exception! We'll see what we can do.

What should I do if my order is damaged or missing?

If your order has significant delays or damage, reach out to the postal service to look for solutions. If they cannot help you further, reach out to us and we will see what we can do for you!

Note that we keep track of the status of all shipped orders in a centralized software. We are 100% committed to making sure your parcel is delivered at your door. The minute we spot there is an issue, we will reach out and find solutions together with you. Don't worry we never leave someone hanging, ravefam.

GENERAL

How can I talk to the Boomerang team?

Drop us a mail on hi@ravewithboomerang.com or reach out via DM on Instagram.

Do you collect my data?

We only collect your personal data to fulfill and ship your order.  Find our Privacy Policy here.P

Where is Boomerang based?

We operate from sunny Lisbon, Portugal.

Where can I find the Terms and Conditions?

Find our Terms & Conditions in the footer of this website.

How can I join the Boomerang team?

First of all it's dope you want to be part of our team! We can't wait to get to know you. We can't promise any opening, but if your case is strong - why not! Drop us a mail on hi@ravewithboomerang.com or reach out via DM on Instagram.

PARTNERSHIPS

Can you host a booth at our event?

Yes we often hosts booths! Taking care of ravers is our passion. We can set up a table in the chill zone. It is a great way to make sure your guests have a base to fall back to whenever they need a breather, booster or care. We always foresee fruits, free samples and products to freshen them up.

We don't expect anything from you (other than guestlist entry for the team), but we also won't pay for this. We believe our booth is a win-win for both.  Drop us a mail on hi@ravewithboomerang.com or reach out via DM on Instagram.

How can my organisation partner with Boomerang?

We are always happy to get to know you and see how we can collaborate. Together strong! Drop us a mail on hi@ravewithboomerang.com or reach out via DM on Instagram.

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